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Solutions
- Access Control
- Visitor Management
Blog
Markets
Support
Contact
Request Demo

Get Help

Use the Find Answers button below to search most common issues and troubleshooting tips using our Help Articles. If you still need help, you can submit a support request below.

Find Answers

Support Request

What do you need help with?(Required)

VIZpin Smart App – Unlocking the Door

VIZpin.net – Managing my Account

Name(Required)

First Last

Phone(Required)

Email(Required)

Can you login to the app?(Required)

Yes

No

If you are a registered user, please use the Forgot Password link to reset your password.

Do you have Smartkeys in your app?(Required)

Yes

No

If you do not have smartkeys – call your building manager – they must grant you access.

Does your OPEN button turn green?(Required)

Yes

No

You must be within 10 feet of the door. Please check your phone settings to ensure all permissions have been allowed. REVIEW SETTINGS: https://vizpin.atlassian.net/wiki/spaces/VPKB/pages/1992163344/VIZpin+Smart+App+Troubleshooting

Can others unlock the door/gate?(Required)

Yes

No

I’m not sure

If no one can unlock the door, please contact your Building Manager. If you are the Buildling Manager, please reach out to your Certified Partner or Installer.

Account Name or Location ID(Required)

Can you login to VIZpin.net(Required)

Yes

No

Try using the forgot password link to reset your password. If you need to add or remove a manager, please contact the current account manager to request that change.

What email are you using to login to VIZpin.net(Required)

What action are you having trouble with?(Required)

Adding a User

Granting Access

Revoking Access

Viewing Activity

Adding or Editing a Role

First-in Schedule

Please review our help articles for all the common actions: https://vizpin.atlassian.net/wiki/spaces/VPKB/pages/45580303/Entegrity+Smart+Account+Training+Guide

Do you get any error messages?(Required)

Yes

No

If YES, please upload a screenshot of the error message

File

Max. file size: 300 MB.

Please explain in detail what your issue is so that we can help you troubleshoot(Required)

Have you gone to EntegritySmart.com/Help and searched to find answers to common issues (and even not so common issues)?(Required)

Yes

No

PLEASE VISIT: EntegritySmart.com/Help

If Yes, please share what search term you used:(Required)

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