Customer Support Representative – Lancaster, PA

We need entrepreneurial people who want to learn new skills, help others, and solve problems.  If you are looking for an opportunity with room to grow, come join us!  We are a fast-growing technology company that makes Access Control and Visitor Management solutions. You will get to talk to a lot of interesting people and ensure customers have an exceptional experience. 

Here is most of what you’ll be doing:

• – Manage customer onboarding process and activities
• – Serve as first line of support for all customer issues
• – Update and confirm all renewal opportunities
• – Ship customer orders out weekly
• – Support operations with product assembly and updates

This is a great position for you if you are someone that:

• – Likes to learn new things
• – Wants to help people
• – Takes pride and ownership of doing things right
• – Pays great attention to detail
• – Has worked with Salesforce or a comparable CRM
• – Likes a fast-paced environment
• – Enjoys new challenges vs. everyday mundane

Skills and Experience

• – Experience in customer support and client services
• – Strong communication skills
• – Ability to handle inbound and outbound calls
• – Attention to detail

Interested in this position?