Customer Success & Operations Associate

Are you someone who thrives in a fast-paced, entrepreneurial environment where every day brings something new? Do you take pride in your work, enjoy solving problems, and want to grow with a company that values ownership and initiative? If so, come join VIZpin — a fast-growing technology company providing Bluetooth-enabled Access Control and Visitor Management solutions.

We’re looking for a Customer Success & Operations Associate who combines strong customer service skills with an aptitude for technology. You’ll ensure customers are onboarded successfully, supported effectively, and continually engaged throughout their journey with VIZpin.

What You’ll Do:

Customer Onboarding & Success

• • Guide new customers through the onboarding process, ensuring setup is complete, accurate, and timely
• • Deliver product walkthroughs that clearly communicate how our technology works and the value it brings
• • Maintain a consistent outreach cadence with customers via phone and email to ensure satisfaction and adoption

Customer Support & Account Management

• • Serve as the first line of support for customer inquiries—diagnosing basic technical issues and helping users understand system functionality
• • Respond to customer emails and phone calls thoroughly and professionally—addressing all questions with precision and care
• • Accurately update and maintain customer information

Operations & Fulfillment

• • Package and ship customer orders weekly with accuracy and timeliness
• • Support ongoing account and partner updates—ensuring alignment across platforms and processes

Renewals & Follow-Up

• • Track and confirm renewal opportunities, ensuring proactive outreach and follow-through
• • Log all activity in our CRM to maintain clear records of customer interactions

What We’re Looking For:

We’re seeking someone who isn’t just good with people—but also likes technology. You should enjoy learning how things work, asking questions, and problem-solving. You don’t need to be an engineer, but you should be curious and able to quickly grasp and explain how our products and services work.

You’ll succeed in this role if you:

• • Learn new systems and processes quickly and independently
• • Enjoy helping others understand our products and services
• • Take full ownership of your tasks and follow through without reminders
• • Manage competing priorities with professionalism and poise
• • Communicate clearly, completely, and with attention to detail
• • Take initiative when something doesn’t seem right or can be improved

Key Expectations of the Role:

• • Reliable Attendance & Engagement: Consistent daily presence with advanced notice for any time off. Strong productivity throughout the workday.
• • Clear, Professional Communication: Thoughtful, typo-free emails. Responses that fully address customer questions.
• • Product Knowledge: Learn the VIZpin products and services – understand how it works and be able to explain it to others.
• • Productivity & Call Volume: Minimum of 125 calls per week across onboarding, renewals, and support.
• • Ownership & Follow-Through: Ability to juggle responsibilities, complete tasks on time, and avoid repeated follow-ups from your manager.

Qualifications:

• • 2+ years of experience in customer support, onboarding, or account management
• • Strong written and verbal communication skills
• • Comfortable with technology, mobile apps, and cloud-based platforms
• • Excellent organizational skills and attention to detail
• • Experience using Salesforce or a comparable CRM
• • Able to make and handle a high volume of customer calls
• • Curiosity and initiative—self-starter with a desire to grow and take on more

This is a great opportunity for someone who enjoys working with people and technology, and wants to be part of a growing team where their contributions truly matter.

If that sounds like you, we’d love to connect.

Job Type: Full-time

Pay: $41,000.00 – $52,000.00 per year

Benefits:

• • Health insurance
• • Paid time off